Complaints Handling

Role of the Director General

The Director General of the Department of Education is responsible for ensuring that the school observes the registration standards, including the standard about its complaints handling system.

Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint.

Information is available on the Department of Education website.

While the Director General may consider whether the school has breached the registration standards, she does not have power to intervene in a complaint or override the school's decision.

Please click on the appropriate links below to view our complaints handling policy documents.

CBC Fremantle Complaints Management Procedures

EREA Complaints Handling Policy

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